Protection of your personal information
At Hôtel Aquamer, we understand the importance of protecting your personal information and are committed to respecting your right to privacy. This policy aims to explain what type of personal information is collected, how it is used, and under what circumstances it may be disclosed. By using this website, you confirm your acceptance of this privacy policy, updated as of May 23, 2023. Hôtel Aquamer reserves the right to modify this privacy policy from time to time, and the most recent version will be posted on our website.
Collection of information
At Hôtel Aquamer, we only collect the personal information necessary for the specified purposes. When you make a reservation, we ask you to provide certain personal information such as your name, email address, residential address, date of birth, phone numbers, reservation details, information required at check-in or check-out, details of any event you are organizing at our hotel, and payment information including credit card numbers (excluding the CVV). By providing this information, you consent to Hôtel Aquamer using it.
Please note that it is not secure to transmit your payment information, including credit card numbers, via email, SMS, or social media. To protect your data, please provide it only through our booking module on our website, by phone, or by fax.
We do not intend to collect personal information from minors (as defined by applicable laws). If such information is nonetheless provided to us, we encourage parents or guardians to contact us so that we can take appropriate steps to delete the information.
Use of information
The information we collect primarily allows us to identify you, communicate with you as needed, personalize our service, and complete transactions. Secondarily, this information helps us conduct market research to better respond to our clientele’s needs, and to improve the effectiveness of our website and promotional activities. When you make a reservation or a purchase, you implicitly consent to having your email address added to our mailing list. You can choose to stop receiving our marketing communications by contacting us directly by phone or email at the following address: marketing@aquamer.ca
At Hôtel Aquamer, we place a high priority on protecting your personal information. We commit to not selling your personal information to third parties and to using it only for the purposes for which it was collected, unless we obtain your explicit consent, in emergency situations to protect a person’s life, health, or property, or when required by law.
Access to information
You have the right to access, update, or delete your personal information stored in our records, in accordance with the law. To exercise these rights, please contact our communications department by email at the following address: marketing@aquamer.ca
Please note that some information may be stored in backup systems or log files due to technical, financial, or legal constraints, which may prevent the complete deletion of your personal information following a request.
Information protection
We have implemented physical, electronic, and operational safeguards in accordance with industry standards and practices to prevent loss, theft, unauthorized access, disclosure, or use of your personal information. We are also PCI compliant and encrypt personal information, including payment card numbers. Access to your personal information is limited to employees who need it to perform their duties.
Third-Party reservations and modifications
If a third party attempts to make a reservation on your behalf—whether a family member, friend, or colleague—this party must provide the same personal information that you would normally provide when booking. Unless otherwise indicated, we assume that this third party has obtained your consent and authorization to provide us with your personal information and to make the reservation (and related modifications) on your behalf, in accordance with our privacy policy. The personal information provided by this third party is subject to our privacy policy and practices. If a third party holds your name, phone number, address, and reservation number and attempts to modify your booking, we will provide the requested information and allow the changes, as we assume you have authorized them to do so.
Cookies and social media widgets
To ensure optimal management of our website and enhance navigation, we collect certain standard data from internet log files. This data includes your IP address, browser type and language, frequency of access, and referring website addresses. To do this, we use various types of cookies and conversion tags. Additionally, certain browsing activities may be recorded for analysis purposes. It is important to note that the collected data remains anonymous and will not be shared with third parties. This approach is intended to help improve the user experience on our website. We do not have the ability to profile your computer, extract information, or change settings to reject or limit cookie usage.
Moreover, our website integrates certain social media features, such as Facebook’s “Like” button. These features may collect your IP address, record the pages you visit on our site, and place a cookie to ensure proper functionality. Social media features and widgets may be hosted either by third parties or directly on our site. Your interactions with these features are governed by the privacy policy of the entity providing them.
Our website also offers blogs, forums, and other social media applications or services that encourage interaction between you, other users, and us. Any information you disclose through these applications, including personal information, may be viewed, collected, and used by other users. We have little to no control over these applications and therefore decline all responsibility for the use, misuse, or unlawful appropriation of any information you disclose on these platforms by other users.
Language
If you are a visitor to the website and you read and accept the French version of the legal notice, you acknowledge and agree that the French version shall prevail in the event of any discrepancies between the two versions.
Privacy Officer
For any inquiries related to your personal information, please contact our responsible for the protection of personal information:
Jean-François Fortin
fortinjf@hotmail.com
868 Boulevard Perron
Carleton-sur-Mer, QC G0C 1J0